Frequently asked questions
Where are your products manufactured?
Every Ornate Steelworks commission is proudly handcrafted in Ontario, Canada. We strictly promote local craftsmanship, refusing to outsource our fabrication overseas. This "Made in Canada" approach ensures that every weld, hinge, and joint meets the rigorous quality standards our brand and your property demands.
Do you offer custom designs and non-standard sizes?
Absolutely. We specialize in bespoke metalwork. Whether you require a grand driveway gate, a custom pergola, privacy panels, or interior railings, we fabricate to your exact specifications. We frequently partner with custom home builders and architects for both residential and commercial projects to ensure our work integrates seamlessly with your property’s design language.
Do you ship to the United States? Will I be charged customs or tariffs?
We ship our custom steel products across all of North America. For our clients in the United States, you enjoy a seamless purchasing experience: we are able to ship to you tariff-free. You receive premium Canadian craftsmanship without the burden of import duties. However, are might be additional duties that might be added to your purchase.
How large size products are shipped to ensure they arrive safely?
We utilize specialized freight partners experienced in handling heavy industrial cargo. All products are crated and secured with protective padding to ensure they arrive at your job site in pristine condition, ready for installation.
Do you provide installation services?
For local projects within Ontario, we can coordinate installation or work directly with your existing contractor. For our remote clients across North America, we design our products for straightforward installation. We provide detailed specifications and support to your local contractor to ensure the mounting and automation process is flawless.
