Privacy policy

Last Updated: August 2026

At Ornate Steel Works, located at 136 Winges Rd, Woodbridge, ON L4L 6C3, Canada, we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy describes how your personal information is collected, used, disclosed, and protected when you visit or make a purchase from ornatesteelworks.com (the “Site”).

This Privacy Policy applies to customers and visitors located in Canada and the United States and is intended to address applicable privacy requirements in the jurisdictions where we operate.

1. Consent

By using our website, creating an account, placing an order, or voluntarily providing personal information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, except where applicable law requires another form of consent.

Where required by law, we will obtain your consent before collecting, using, or disclosing your personal information for certain purposes.

You may withdraw your consent to certain uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

2. Personal Information We Collect

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

  • Web browser type
  • IP address
  • Device type
  • Time zone
  • Cookies and similar technologies
  • Pages or products viewed
  • Search terms or referral websites
  • Date and time of website visits
  • General website usage and interaction information

When you place an order or contact us, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Communication history with us
  • Payment and transaction information

Payment information is generally processed securely by third-party payment providers. We do not normally store complete credit or debit card information on our own servers.

We may also collect information that you voluntarily provide through contact forms, inquiries, reviews, or other communications with us.

3. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill your orders
  • Process payments and transactions
  • Arrange shipping and delivery
  • Send order confirmations and shipping updates
  • Provide customer service and support
  • Respond to inquiries and requests
  • Manage returns, refunds, and other order-related matters
  • Prevent fraud, unauthorized transactions, and security threats
  • Maintain and improve website functionality
  • Analyze website traffic and customer interactions
  • Improve our products, services, and customer experience
  • Comply with legal and regulatory requirements
  • Protect our rights, property, and business interests
  • Send promotional or marketing communications where permitted and, where required, with your consent

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. Sharing Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

  • Payment processors and payment service providers
  • Shipping and logistics companies
  • Order fulfillment partners
  • Website hosting and technology providers
  • E-commerce service providers
  • Analytics providers
  • Advertising and marketing platforms
  • Customer service providers
  • Professional advisors, such as legal or accounting professionals

We may also disclose personal information when required by law, legal process, court order, or government authority, or when reasonably necessary to protect our legal rights, customers, employees, property, or business.

We do not sell or rent your personal information.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve your browsing experience and understand how visitors use our Site.

We may use these technologies to:

  • Maintain your shopping session
  • Remember preferences
  • Process and maintain shopping carts
  • Analyze website traffic
  • Understand customer interactions
  • Improve website performance
  • Measure advertising performance
  • Deliver or personalize advertising where permitted

We may use third-party services, including analytics and advertising providers such as Google, that may collect information through cookies or similar technologies.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

6. Google Analytics and Advertising

We may use third-party analytics and advertising services to understand website traffic, measure advertising performance, and improve our marketing activities.

These services may collect information such as:

  • IP address or approximate location
  • Device and browser information
  • Pages visited
  • Interactions with the website
  • Referral information
  • Advertising interactions

Third-party providers may use cookies, pixels, or similar technologies in accordance with their own privacy policies.

You can manage certain advertising and personalization settings through the relevant third-party platforms and your browser or device settings.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill and document orders
  • Provide customer support
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud and abuse
  • Comply with legal, tax, accounting, and regulatory obligations
  • Enforce our agreements and protect our legal rights

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights in Canada

Depending on applicable Canadian privacy laws, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally applicable
  • Withdraw consent for certain uses of your information
  • Ask questions about how your personal information is collected, used, or disclosed
  • Make a privacy-related complaint

We may need to verify your identity before fulfilling certain requests.

To exercise your privacy rights, please contact us using the information provided in the Contact Information section below.

9. Your Privacy Rights in the United States

Depending on the state in which you reside and the laws applicable to you, you may have certain privacy rights regarding your personal information.

These rights may include, where applicable:

  • The right to know or access personal information collected about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of personal information
  • The right to obtain a copy of certain personal information
  • The right to opt out of certain types of targeted advertising or the sale or sharing of personal information, where applicable
  • The right to limit certain uses of sensitive personal information, where applicable
  • The right not to receive discriminatory treatment for exercising applicable privacy rights

The availability and scope of these rights may vary depending on your state of residence and applicable law.

To submit a privacy request, please contact us using the information provided below. We may take reasonable steps to verify your identity before processing your request.

We do not sell your personal information for monetary consideration.

10. International Data Transfers

Because Ornate Steel Works is based in Canada and uses third-party service providers, your personal information may be processed or stored in Canada, the United States, or other countries where our service providers operate.

When personal information is transferred across borders, we take reasonable steps to ensure that it is handled in accordance with applicable privacy laws and appropriate safeguards.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

  • Secure servers and systems
  • Encryption of sensitive transactions
  • Restricted access to personal information
  • Secure payment processing
  • Monitoring and security controls

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

If you access a third-party website through a link on our Site, that third party's privacy policy and terms may apply. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Where applicable law provides a higher age threshold or additional protections for minors, we will comply with those requirements.

14. Marketing Communications

Where permitted by applicable law, we may send promotional emails or other marketing communications about our products, services, promotions, or updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication or by contacting us directly.

Even if you opt out of marketing communications, we may still send you transactional or service-related communications, such as order confirmations, shipping updates, account notifications, or responses to your inquiries.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or services.

When we make changes, we will post the updated Privacy Policy on this page and update the “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

16. Contact Information

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

Ornate Steel Works
136 Winges Rd
Woodbridge, ON L4L 6C3
Canada

Email: connect@ornatesteelworks.com
Phone: +1 (365) 882-2213
Website: ornatesteelworks.com