Shipping policy

Last updated: August 2026

At Ornate Steel Works, we are committed to providing high-quality metal products and a reliable delivery experience for our customers across Canada and the United States. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding weekends and public holidays).

Orders are prepared for shipment after purchase through our fulfillment network. During periods of high demand, processing times may be slightly extended.

If there is a significant delay in processing your order, we will notify you via email.

2. Shipping & Delivery Time

Once processed, orders are shipped to eligible addresses within Canada and the United States.

Estimated delivery time: 5–10 business days
Total estimated delivery time: 6–13 business days

Delivery times may vary depending on:

Customer location
Carrier availability and delays
Weather conditions
Holidays or peak shipping periods
Customs or border processing, where applicable

Delivery estimates are not guaranteed and may vary depending on the destination and carrier.

3. Shipping Locations

We currently offer shipping within Canada and the United States.

Orders are shipped from our partner warehouses and fulfillment centers. Depending on product availability and destination, items from the same order may be shipped separately to ensure efficient and timely delivery.

4. Shipping Costs

We offer Free Standard Shipping on eligible orders delivered within Canada and the United States.

Any applicable taxes, duties, or other charges are calculated at checkout where applicable.

For shipments to the United States, customers may be responsible for any applicable customs duties, import taxes, or other fees required by U.S. authorities, unless otherwise stated at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 3–5 business days for tracking information to become active or for the first tracking update to appear.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping details, please contact us immediately at connect@ornatesteelworks.com.

We will attempt to update the shipping address if the order has not yet been processed. However, we cannot guarantee that changes can be made after an order has entered the fulfillment or shipping process.

7. Undeliverable Packages

If a package is returned to us due to:

An incorrect or incomplete shipping address
Failed delivery attempts
Refused delivery
The recipient being unavailable to accept delivery

The customer may be responsible for any additional shipping costs required to resend the package.

8. Out-of-Stock Items

If an item in your order becomes temporarily unavailable, we may delay shipping until the item is ready for dispatch.

If the delay is significant, we will notify you and provide available options, which may include waiting for the item to become available, modifying the order, or receiving a refund for the affected item where applicable.

9. Lost, Delayed, or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Check around your delivery location
Check with neighbors or building management, if applicable
Contact the local courier or shipping carrier

If the issue persists, please contact us at connect@ornatesteelworks.com, and we will assist you in investigating the matter with the carrier.

For packages that are delayed or lost in transit, we will work with the shipping carrier to investigate the shipment and determine the appropriate next steps.