Terms of service

Last Updated: August 2026

Welcome to Ornate Steel Works, located at 136 Winges Rd, Woodbridge, ON L4L 6C3, Canada.

These Terms of Service (“Terms”) govern your use of our website ornatesteelworks.com (the “Site”) and your purchase of products from our online store.

By accessing or using our Site, placing an order, or purchasing products from us, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, you should not use our Site or place an order through it.

1. About Our Business

Ornate Steel Works is a Canada-based business that offers metal and steel products through its online store.

Throughout these Terms, the words “we,” “us,” “our,” and “Ornate Steel Works” refer to Ornate Steel Works.

We currently offer products and shipping to eligible customers in Canada and the United States.

2. Eligibility

By using our Site or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under the laws applicable to you.
  • If you are a minor, you have obtained the involvement and consent of a parent or legal guardian where required by law.
  • You will use the Site only for lawful purposes.
  • All information you provide to us is accurate and complete.
  • You are authorized to use the payment method provided for your purchase.

3. Products and Services

We make reasonable efforts to ensure that product descriptions, specifications, images, measurements, and pricing displayed on our Site are accurate.

However:

  • Product images may be for illustrative purposes and may vary slightly from the actual product.
  • Colors, finishes, textures, dimensions, and other visual characteristics may vary due to photography, display settings, manufacturing processes, or material variations.
  • Product availability may change at any time without notice.
  • We reserve the right to modify, discontinue, or update products without prior notice.
  • We do not guarantee that every product, description, image, or other content on the Site will always be complete, accurate, or error-free.

Where a product has specific installation, maintenance, or usage requirements, customers are responsible for reviewing and following those requirements.

4. Pricing and Payment

Unless otherwise stated, prices displayed on our Site are listed in Canadian Dollars (CAD).

For customers in the United States, the applicable currency, taxes, duties, or other charges may be displayed or calculated at checkout where applicable.

By placing an order, you confirm that:

  • The information provided for payment is accurate.
  • You are authorized to use the payment method.
  • You authorize us or our payment service provider to process the applicable transaction.

Payments are processed through secure third-party payment providers.

We reserve the right to correct pricing errors and cancel or refuse orders where an incorrect price has been displayed due to an error, technical issue, or other circumstance.

If an order is cancelled after payment has been collected, any eligible refund will be issued to the original payment method.

5. Orders and Order Acceptance

When you place an order through our Site, you may receive an order confirmation email.

An order confirmation does not necessarily mean that your order has been accepted or shipped.

We reserve the right to:

  • Accept or decline an order
  • Cancel an order
  • Limit quantities purchased
  • Correct pricing or product information errors
  • Refuse orders that appear fraudulent or unauthorized
  • Cancel orders affected by inventory or fulfillment issues

If we cancel an order after payment has been processed, we will issue an applicable refund to the original payment method.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

We currently offer shipping to eligible addresses in Canada and the United States.

Delivery dates and timeframes provided on the Site are estimates and are not guaranteed.

Delivery may be affected by:

  • Carrier delays
  • Weather conditions
  • Holidays
  • Customs or border processing
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

For U.S. orders, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges where applicable.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Our Return & Refund Policy explains:

  • Return eligibility
  • Return timeframes
  • Return shipping responsibilities
  • Restocking fees
  • Damaged or defective products
  • Refund processing times
  • Order cancellation requirements

Customers should review the Return & Refund Policy before placing an order.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded or waived under applicable law.

8. Order Cancellations

If you wish to cancel an order, you should contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests made before an order has entered processing, production, fulfillment, or shipping.

Once an order has entered one of these stages, cancellation may no longer be possible.

If an order cannot be cancelled, any applicable return will be governed by our Return & Refund Policy.

9. Accuracy of Website Information

We make reasonable efforts to ensure that the information on our Site is accurate and current.

However, errors or omissions may occasionally occur, including:

  • Product descriptions
  • Pricing
  • Availability
  • Images
  • Promotions
  • Shipping information
  • Product specifications

We reserve the right to correct errors, update information, or modify content at any time without prior notice.

We are not obligated to honor an order resulting from an obvious typographical, pricing, or technical error, subject to applicable law.

10. Intellectual Property

All content on the Site, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Photographs
  • Graphics
  • Text
  • Product descriptions
  • Website design
  • Videos
  • Other original materials

is owned by or licensed to Ornate Steel Works unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

11. Acceptable Use

You agree not to use our Site to:

  • Violate any applicable law or regulation
  • Commit fraud or engage in deceptive activity
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation or security of the Site
  • Upload malicious software or harmful code
  • Collect information about other users without authorization
  • Use automated systems to access or scrape the Site in a manner that interferes with its operation
  • Misrepresent your identity or payment information

We reserve the right to restrict or terminate access to the Site if we reasonably believe these Terms have been violated.

12. Third-Party Services and Links

Our Site may use or provide access to third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

Our Site may also contain links to third-party websites.

We are not responsible for the content, security, availability, privacy practices, or policies of third-party websites or services.

Your use of third-party services may be subject to the terms and privacy policies of those providers.

13. Privacy

Your use of our Site is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using the Site, you acknowledge that you have reviewed our Privacy Policy.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and its content are provided on an “as available” basis.

We do not guarantee that:

  • The Site will always be available or uninterrupted.
  • The Site will be free from errors or technical issues.
  • Product information will always be completely accurate.
  • The Site will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer protection right that cannot legally be excluded or limited under applicable law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Ornate Steel Works will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Your use of the Site
  • Your inability to use the Site
  • Delays in delivery
  • Third-party services
  • Your purchase or use of products
  • Events outside our reasonable control

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

16. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Fire or other major incidents
  • Transportation disruptions
  • Carrier interruptions
  • Government actions
  • Customs or border delays
  • Labor disruptions
  • Internet or telecommunications failures
  • Other unforeseen events

We will make reasonable efforts to minimize the impact of such events and resume normal operations as soon as reasonably possible.

17. Governing Law

These Terms are governed by the laws applicable in the Province of Ontario, Canada, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

For customers located in the United States, nothing in these Terms is intended to remove or restrict any mandatory consumer rights or protections that apply under the laws of the customer's state or applicable U.S. federal law.

18. Dispute Resolution

If you have a concern or dispute regarding an order, product, or service, we encourage you to contact us first so that we can attempt to resolve the matter directly.

You can contact us using the information provided in the Contact Information section below.

Nothing in this section limits any rights or remedies that cannot legally be waived under applicable law.

19. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our business, products, services, or legal requirements.

When changes are made, we will post the updated Terms on this page and update the “Last Updated” date.

Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where possible.

The remaining provisions will continue to remain in effect.

21. Contact Information

If you have any questions about these Terms of Service, please contact us:

Ornate Steel Works
136 Winges Rd
Woodbridge, ON L4L 6C3
Canada

Email: connect@ornatesteelworks.com
Phone: +1 (365) 882-2213
Website: ornatesteelworks.com